Frequently Asked Questions

SONR Music Video Tutorial

General

What is SONR Music?

SONR Music is an underwater MP3 player that uses bone conduction technology to deliver sound underwater.

What are the benefits of ‌SONR Music ?

100% Waterproof: Perfect for playing songs, audiobooks, or podcasts during swimming.

Bone Conduction Technology: Delivers loud, clear sound underwater.

Versatile Design:
• Open-ear comfort: no pressure or discomfort.
• Place it anywhere on your head under a swim cap or attach to goggles.
• Wireless: No need for constant adjustments during activity.
• Lightweight: weighs only 35g for stability and comfort. It’s ideal for extended training sessions.

Single button for easy controls—play music or adjust volume effortlessly.

Safety & Awareness: Keeps you aware of your surroundings while swimming.

Customizable Look: Available in various colors for a personalized touch.

Enhanced Training: Improves focus, cadence, and overall workout enjoyment.

Can SONR Music be used for listening to podcasts or audiobooks?

SONR Music can be used to listen to any music you like, as well as podcasts and audiobooks you load onto the device in MP2, MP3, FLAC, and M4A formats. Upon request, we can also add support for WMA, AAC, WAV, APE, AIF, AIFC, and MP4.

While we don’t support Audible or other audiobook streaming services, you can convert your audiobooks to MP3 format and enjoy them on your SONR Music device.

Is SONR Music waterproof? How deep can it be submerged?

SONR Music is an underwater player that features an ATM5 waterproof standard, which means it can be submerged up to 2 meters deep for 2 hours.

Can SONR Music be used in salt water?

Yes! You can use it in different types of water, including chlorinated pools and open water (lake, sea, ocean). Which means salt water doesn’t affect the device at all.

How does bone conduction technology work?

Unlike standard earphones, the SONR Music device uses bone conduction technology, which means it transmits sound through vibrations directly to your inner ear bypassing the ear drums, allowing you to enjoy clear audio without the need for traditional in-ear headphones. 

Bone technology is absolutely safe for your health and suitable for children.

A few things to keep in mind:
Underwater Performance: SONR Music is designed for underwater use, transmitting sound through bone conduction for a seamless experience, but it also works outside water.
On Dry Land: SONR Music prioritizes comfort and usability. On dry land, its bone conduction may resemble that of a small speaker due to the different sound resonances in the air. However, you can adjust the volume via the SONR Music desktop app to suit your preferences.

Is it possible to hear the surroundings while using SONR Music?

The open-ear design allows you to hear your surroundings while listening to music during swimming sessions for safety reasons.

Is SONR Music safe for children?

SONR is safe for both children and adults to use. The device uses bone conduction technology, delivering sound through vibrations in the skull. It doesn’t emit any waves or signals and it’s certified by CE, RoHS, and FCC, ensuring that it meets high standards of quality and safety.

Can individuals with hearing loss benefit from SONR Music?

It depends on the type of hearing loss. Those with damaged eardrums but a healthy cochlea are most likely to benefit. For more accurate information regarding your situation, please contact our Customer Support team at [email protected].

What is the Warranty Policy?

The warranty lasts 1 year and activates automatically on the day you receive the device - no submission forms to fill in are required.

Is there a physical store or an official distributor available?

You can order SONR Music on our official website: https://music.sonr.pro/shop

It’s also available on Amazon US, Amazon Mexico, and Decathlon France.

Currently, there are no physical stores.

How much would it cost to purchase in bulk?

If you’re interested in a bulk order or a custom set with 3 or more SONR Music players, then contact us at [email protected] and we will send you a special offer.

Are there any independent reviews of SONR Music available?

To view feedback from our customers, please visit the Testimonials section on our website. You can also check the increasing interest among swimmers by visiting our social media channels:

TikTok: https://www.tiktok.com/@musicsonr

Instagram Tagged: https://www.instagram.com/sonr.music/tagged/

Instagram Feedbacks: https://www.instagram.com/stories/highlights/17908549964768121/

Youtube: https://www.youtube.com/watch?v=C5moRTUQNps

What is the difference between SONR Music and SONR Coach?

SONR Music and SONR Coach may look alike, but they serve different purposes. SONR Music is designed for swimmers to listen to music, podcasts, or audiobooks. In contrast, SONR Coach is designed for coaches to communicate with their swimmers during training. 

It's important to note that SONR Music cannot be used as a receiver, and SONR Coach cannot be used for listening to music.

Shipping, Returns & Refund

To what countries do you ship?

We offer worldwide shipping. To confirm if we deliver to your hometown, please check the country list below. If you can’t find your country, please contact our Customer Support for assistance at: [email protected]

North America
USA, Canada, Mexico

South America
Brazil, Chile, Colombia, Argentina, Peru

Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Asia
China, India, Indonesia, Israel, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, South Korea, Taiwan, Thailand, Vietnam, UAE

Australia and Oceania
Australia, New Zealand

Africa
Egypt, South Africa

Special Administrative Regions
Hong Kong

“I don’t have my country on the shipping list. What should I do? “

Don't worry, just contact our Customer Support team for help at: [email protected].

How much does shipping cost?

To get an accurate delivery cost, we recommend verifying it on the Checkout page. It will automatically calculate and reflect the delivery cost based on your provided shipping address. Don't worry, we make sure to set an affordable price for each country.

How long does delivery take?

After placing the product order in stock, we start processing and arranging it. The assembling of the package takes 1-2 working days. After that, we sent it to the shipping company for further shipment arrangements. Our standard shipping time (except remote destinations) is 9-15 working days.

In case of remote destinations, please contact our support team at [email protected] to get information on the shipping terms.

In the case of placing a product order in the pre-order stage, you acknowledge that the shipping process for your order commences after the pre-order end date.

How to track my order?

After your order is sent, you should receive an official email from our team with the subject line "SONR Team – Your order is in transit".

This email contains your unique tracking number. Copy this number and visit the following website: https://www.17track.net/en. Paste your tracking number into the tracking system and press the "TRACK" button. This will display the latest updates on your order status.

If you see that your tracking is ‘frozen’ or it is not updated in a week, please contact our Support Team at [email protected].

For more details, please refer to our Shipping Policy at https://music.sonr.pro/terms-of-use.

Are taxes included in the shipping cost?

We offer DDP shipping to most countries, which means VAT (Value-added Tax) is already included—no extra taxes for you!However, this option isn’t available in some countries, like Brazil, Argentina, Chile and some other countries. If you’re unsure, just email our Support Team at [email protected], and we’ll be happy to help.

What is your Return & Refund Policy?

Our return policy lasts 30 days.
If 30 days have passed from the delivery day, we don’t accept returns and can’t offer you a refund. To be eligible for a return, your item must be in the same condition you received it in and still in its original packaging. We require a receipt or proof of purchase for your return to be processed. 
* Please note that shipping costs are non-refundable in the event of returns.  

Additional non-returnable items:
• Earplugs (in case they were in use)
• Carrying bags 

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, the refund (excluding shipping costs) will automatically be returned to your credit card or original payment method within a specified number of days.

For more detailed information, please proceed to our Terms of Use to get more details regarding Returns & Refunds: https://music.sonr.pro/terms-of-use
* Or you can contact us at [email protected].

What Warranty do SONR Products have?

SONR Products come with a 1-year warranty that automatically activates upon receiving the products.

Usage

ON/OFF – hold for 4 sec ( — )
Play/stop – press 1 time ( ● )
Next track – press 2 times ( ● ● )
Previous track – press 3 times ( ● ● ● )
Volume – press 4 times ( ● ● ● ● )
Bluetooth/MP3 – hold for 2 sec ( — )

How to use the SONR Music device?

Here are some general steps on how to use the SONR device:

1. Charge the Battery:  Fully charge the device before use.

2. Enjoy Preloaded Songs:  Your SONR comes with songs preloaded and ready to play.

3. Add Your Own Music:
Connect the device to your computer and transfer music files to listen in MP3 mode.
Or, use Bluetooth mode on dry land to play music directly from your phone.

4. Position the Device: 
Place the device on your bones for optimal sound. Start with the back of your head or forehead and adjust as needed. Attach it securely using goggles or a swim cap.

5. Press Play and Swim! Hit play and enjoy your music while swimming.

* Important Tip: Remember to turn off the device before charging.

How to wear SONR Music?

The SONR device can be placed anywhere on the swimmer’s head—under a swim cap or attached to goggle straps with the included clip. 

Its sleek, lightweight design ensures swimmers quickly adapt and stay fully focused on their training.

How long does the battery last?

The SONR Music device provides up to 4 hours of battery life per charge. Keep in mind that battery consumption can vary depending on the type of music and volume—tracks with more instruments or higher volume may use more power. Adjusting your music style and volume can help optimize battery life.

How to upload audio files to the device?

To upload audio files to your SONR Music device, connect it to your computer using the included USB cable. A folder named “SONR Music” will appear - just drag and drop your files into it.

No extra app is required - only the USB cable and your computer.

What file formats does it support?

The SONR Music device supports MP2, MP3, FLAC, and M4A formats. Upon request, we can also add support for WMA, AAC, WAV, APE, AIF, AIFC, and MP4.

While we don’t support Audible or other audiobook streaming services, you can convert your audiobooks to MP3 format and enjoy them on your SONR Music device.

How to connect SONR Music to my phone?

SONR Music Bluetooth mode allows you to stream audio from a smartphone or other Bluetooth-enabled device.

However, please note that Bluetooth does not work underwater.

Does Bluetooth work underwater?

Unfortunately, Bluetooth devices, including SONR Music, use a 2.4GHz radio frequency that doesn’t work well in water. Due to the laws of physics, water molecules block the signal, limiting the range to just a few inches underwater.

On dry land, the device can stay connected to Bluetooth at a range of up to 50 meters.To enjoy music underwater, simply upload your favorite tracks from any computer via drag-and-drop and use MP3 mode.

However, we are working now on the streaming version to have the possibility to listen to your fav streaming platforms even underwater, so stay tuned!

How to switch between MP3 and Bluetooth modes?

Switching SONR Music to MP3 or Bluetooth mode is done by long pressing the button for 2 seconds and releasing it when the animation starts.

MP3 mode:
In MP3 mode, audio files are played in the order they were transferred to the player. The device starts playing the last listened track. After the playlist ends, SONR Music goes to the top of the list.

Bluetooth Mode:
After turning on Bluetooth mode SONR Music will start searching and pairing with an available device.  Then you’ll see SONR Music on your phone in the Bluetooth section. Please choose it from the list to connect to your phone. Pairing with a new gadget is completed when the animation stops.

Is SONR Music compatible with Spotify, iTunes, Apple Music, or Amazon Music?

You can connect to platforms like Spotify, Amazon Music, Apple Music, and other streaming services by Bluetooth Mode.Unfortunately, offline streaming isn’t available. If you need assistance accessing your playlists on offline streaming platforms, our Support Team is happy to help at [email protected].

However, we’re actively working on integrating this feature into the next version of SONR Music. Stay tuned for updates!

How can the volume be increased or decreased?

To change between high and low volume, you need to press the button 4 times. ( ● ● ● ● )

How to download the Music App?

Please follow the instructions on the link below: https://music.sonr.pro/app

Is there an option to shuffle?

Regarding the shuffle: to use this function, please install the Music App to use it.

Here is the link: https://music.sonr.pro/app

Is it possible to increase the volume beyond the maximum?

To increase the sound volume higher than the Maximum, please try to download the SONR Music App and follow the instructions to increase the volume.

You can find both the download link and instructions on the following page: https://music.sonr.pro/app

For a better experience, we strongly advise using swimming earplugs.