1.1. SONR Inc is not responsible for any additional/extended warranty offers from any other retailer.
1.2. Used items purchased or purchases made with non-official SONR Inc dealers are not warranted.
1.3. SONR Inc requires proof of purchase for any warranty claim.
For all warranty cases, you can contact our support team to process your request at infomusic@sonr.pro, via our Social Media Pages: Facebook or Instagram. Or fill out the form on https://www.sonr.pro/support. Warranty cases are processed within two-three business days.
1.3.1. Please make sure to reply to the SONR Support team providing information such as proof of purchase, and other order details upon request. Absence of communication will result in inability to process the warranty request.
1.4. The warranty is valid only in case of full compliance with the rules of use stated in the SONR Music instruction manual. Please, read the instruction manual and use the SONR Music in accordance with it.
1.5. The warranty does not cover:
● Normal wear and tear such as scratches or abrasions;
● Defects caused by rough handling, improper care, negligence, dropping, hitting, and crushing of the product;
● Device loss or theft;
● Damage caused by unauthorized repair or self-repairs;
● Damages that are not defects related to materials or manufacturing processes.
1.6. You agree that from time to time we may change the warranty policy without notice.
2.1. SONR Inc provides a warranty on the products for a period of 12 months
from the date of delivery of the initial purchase.
2.1.1. The warranty covers the devices and corresponding charging units.
2.2. The warranty is activated automatically from the date of delivery of the initial purchase.
2.3. If the warranty case is confirmed, SONR Inc offers a replacement of the defective device.
2.3.1. If during the remaining period of the original warranty of the initial purchase, replaced SONR Music device or charging units have manufacturing malfunction or material defects, SONR Inc offers another replacement. According to this Warranty Policy, replacements are not covered by any extended or renewed warranty period.
3.1. Please send the warranty request by email infomusic@sonr.pro, via our Social Media Pages: Facebook or Instagram. Or fill out the form on https://www.sonr.pro/support.
3.2. Provide video proof or photos of the device and related accessories upon request, demonstrating the device’s damage or malfunction.
3.3. The SONR team may offer a video call with a support specialist to diagnose the products.
3.4. Each replacement request is individually reviewed by the SONR team. If the warranty case is confirmed, please return the defective device by sending it to the return address provided by the SONR team. In this case shipping cost for return of defective device is refundable.
3.5. SONR Inc will make a replacement and ship it at its own expense.
* The device sent as a replacement is sent without accessories.
By SONR Inc.
Sonr Inc. 220East 23rd Street #400 New York, NY 10010, infomusic@sonr.pro
