Welcome to https://music.sonr.pro/
These terms and conditions outline the rules and regulations for the use of https://music.sonr.pro/ Website.
https://music.sonr.pro/ is located at:
220 East 23rd Street, #400 New York, NY 10010
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use https://music.sonr.pro/ website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all the Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the USA. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By using https://music.sonr.pro/ website you consent to the use of cookies in accordance with https://music.sonr.pro/ privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
Unless otherwise stated, https://music.sonr.pro/ and/or it’s licensors own the intellectual property rights for all material on https://music.sonr.pro/. All intellectual property rights are reserved. You may view and/or print pages from https://music.sonr.pro/ for your own personal use subject to restrictions set in these terms and conditions.
Republish material from https://music.sonr.pro/
Sell, rent or sub-license material from https://music.sonr.pro/
Reproduce, duplicate or copy material from https://music.sonr.pro/
Redistribute content from https://music.sonr.pro/ (unless content is specifically made for redistribution).
The following organizations may link to our Web site without prior written approval:
• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
• associations or other groups representing charities, including charity giving sites,
• online directory distributors;
• internet portals;
• accounting, law and consulting firms whose primary clients are businesses; and
• educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected].
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
• By use of our corporate name; or
• By use of the uniform resource locator (Web address) being linked to; or
• By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.
By filling out any form on the sonr.pro website, the User agrees to receive email updates, exclusive offers, news on promotions and sales.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 220 East 23rd Street #400 New York, NY 10010
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Introduction Part
This shipping policy has been compiled to inform customers on shipping terms & conditions, return & refund guidelines to ensure better customer service and experience about products manufactured by Sonr Inc., 220 East 23rd Street #400 New York, NY 10010.
Shipping terms & conditions
After placing the order of the product in stock, we start processing and arranging it. The assembling of the package takes 1-2 working days. After that it is sent to the shipping company for further shipment arrangement. Our standard shipping time (except remote destinations) is 9-15 working days. In case of remote destinations, please contact our support team at [email protected] to get information on the shipping terms.
In case of placing the order of product on pre-order stage, you acknowledge that the shipping process for your order commences after the pre-order end date.
Order tracking
After your order is sent, you should receive an official email from our team with the subject line "SONR Team – Your order is in transit".
This email contains your unique tracking number. Copy this number and visit the following website: https://www.17track.net/en. Paste your tracking number into the tracking system and press the "TRACK" button. This will display the latest updates on your order status.
If you see that your tracking is ‘frozen’ or is not updated in a week, please contact our Support Team at [email protected].
“Not Found” Tracking Status
If the tracking doesn’t show any updates or is blank, there may be a delay with your tracking being updated, but it should update soon.
If the tracking status of your package is not updated after a few days, please contact our Support Team at [email protected]o and we will check it for you.
“Pick-up” Tracking Status
If the tracking information for your parcel has been updated to "Pick up" status, it means that your parcel has arrived at a pickup location or a nearby distribution center. If your order is shipped with an express courier service, such as DHL, it is the customer’s responsibility to assist customs with the customs clearance procedure.
Please pay attention to the pickup instructions provided by the carrier and keep your mobile phone available at all times, as the carrier may call you before delivering your parcel to your address.
If the carrier fails to deliver the package to your address, it is the customer’s responsibility to contact the local post office to inquire about the possibility of redelivery or to pick up the package themselves.
You have up to 10 days to collect your parcel from the local post office. If you fail to pick up your parcel within this period, it will be returned to the courier's overseas warehouse.
In case you were not contacted by the courier for a few days after your tracking status is “available for pick-up”, please contact our Support Team at [email protected], and we will provide you with the contact information of your local courier company.
Changing Shipping details or order
When you place your order, please check the shipping address carefully as it can affect the delivery of your package. The courier can return the package if the shipping address is incorrect or incomplete.
If you would like to change shipping address or the details of the product after 2 days from placing the order, we can not guarantee that your order was not already shipped and it could be changed or reshipped to a new address.
If you noticed a mistake in your shipping address, please contact our Support Team at [email protected] immediately, and we will check the possibility of changing your shipping address. In case if the order was already shipped to the incorrect address, you can’t change your order. To receive a refund in this case you will need to receive the package at the original shipping address and return the device back to our warehouse address which our Support Team will share with you. Shipping cost and return shipping costs are not refundable in this case.
If you would like to change the items in your order, please contact our Support Team within 2 days from the date of order placement. Our team will check if the change can be applied upon your request. If there is no possibility to change the items in your order, you’ll need to receive the original order and then return it to our warehouse to receive a refund. After that you can re-order.
Package with “Returned” status
If your order was returned to the courier oversea warehouse by a delivery partner, it could be due to the following reasons:
In this case, please contact our Support Team at [email protected] and we’ll check if the carrier has reshipment service for your package. If the package was returned due to one of the reasons mentioned above and the carrier is unable to provide a reshipment service, the package is destroyed by the carrier and refund or replacement for your order cannot be provided. In this case you will have to place a new order.
Lost package
If after contacting your local post office, you are notified that your package was lost, you will have to request from the Post Office the official email confirmation that your package was lost and we will send you a new device.
Please note that in case if the Post Office indicates the “wrong shipping address” as a cause of the issue, we would not be able to send you a new package.
For any further details please contact our Customer Support Team at [email protected].
Non-received order with status “Delivered”
One of the reasons for this case may be that the delivery courier has delivered the parcel to a safe place or to your neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbors as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Support Team at [email protected] and we will provide you with contact information of the local courier for further checking on the status of your package.
Customs charges and Import duties
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
Return&Refund Policy
Our Return&Refund policy lasts 30 days. If 30 days have gone by from the day of delivery, we don’t accept returns and can’t offer you a refund.
Returning Unwanted Item
In case the purchased item does not meet your expectations, and you would like to request a refund, you have to return the item. You have 30 days from the day of delivery to return an item for a refund. We do not accept returns for unwanted items after 30 days from the day of delivery.
For a return, please contact our Customer Support team at [email protected]. Please note that we inspect all items before returning. We also require a receipt or proof of purchase.
Return items must be in the same condition you received them, including the original packaging with all enclosed items. SONR Inc reserves the right to request photos of the device and related accessories, as well as a short video demonstrating that the device is in working condition. Before sending the items back, please ensure they are adequately packed to prevent damage during transit.
As the parcel remains your responsibility until we receive it, we recommend obtaining proof of postage in case you need to follow up on your return. Please note that shipping cost and return shipping costs are non-refundable in this case.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. You will be refunded for the cost of the product. Shipping costs are not refundable in case of returns.
If you are approved, the refund will be processed using your original payment method. We aim to issue refunds within 14 days of receiving the returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again and contact your bank. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Returning a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact our Customer Service Team before making a return. To request a refund or replacement for a faulty item, please send a warranty request to our email [email protected]. Our Customer Support team reserves the right to request additional details, including photos of the device and related accessories, and video evidence of the product's fault. SONR team also reserves the right to request a video call with a support specialist to diagnose the products.
Once all the necessary information is received, our technical team will investigate and provide the best possible solutions, including replacement of the faulty device. Customer Support team will request to return the defective device by sending the return address and making a refund for this shipment. SONR Inc will make a replacement and ship it at its own expense.
Please note that the device sent as a replacement is sent without accessories.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
• limit or exclude our or your liability for death or personal injury resulting from negligence;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Any queries regarding any of our terms or return policy, please contact us.
