Knowledge Base

Returns & Warranty

See all articles
Shipping Information

This category covers a wide range of general inquiries that users may have about our services, policies, and procedures. It aims to provide clear and concise answers to common questions, helping users navigate our offerings more effectively.

See all articles
Payments

In this section, users can find answers related to billing inquiries, payment methods, and subscription details. We address common concerns regarding invoices, payment processing, and account management to ensure a smooth billing experience.

See all articles
Troubleshooting

This category is dedicated to providing assistance with technical issues users may encounter. It includes troubleshooting tips, guides for common problems, and information on how to contact our support team for further help.

See all articles
How to Use

Here, users can learn about managing their accounts, including how to update personal information, reset passwords, and manage privacy settings. This section aims to empower users to take control of their accounts easily.

See all articles
Product Information

Basic Information on SONR Music device

See all articles
What is the difference between SONR Music and SONR Coach?

SONR Music and SONR Coach may look alike, but they are designed for entirely different purposes.

SONR Music is made for swimmers to enjoy music, podcasts, or audiobooks while in the water.

SONR Coach, on the other hand, is designed for coaches to communicate with their swimmers during training sessions.It’s important to note that

SONR Music cannot be used as a receiver, and SONR Coach is not intended for listening to music. Each device is specialized to meet the needs of its specific users.

What is SONR Music? What are its benefits?

SONR Music is an underwater music player that uses bone conduction technology to allow you to listen to music underwater.

100% Waterproof: Perfect for playing songs, audiobooks, or podcasts during swimming.

Bone Conduction Technology: Delivers loud, clear sound underwater.Unique Design:Open-ear comfort: no pressure or discomfort.Place it anywhere on your head under a swim cap or attach to goggles.

Wireless: no need for constant adjustments during activity.Lightweight: weighs only 35g for stability and comfort. It’s ideal for extended training sessions.

Single button for easy usage: play music or adjust volume effortlessly.

Safety & Awareness: keeps you aware of your surroundings while swimming.

Customizable Look: available in various colors for a personalized touch.

Enhanced Training: improves focus, cadence, and overall workout enjoyment.

Shuffle Option: available through the SONR Music Desktop App.

What file formats does it support?

The SONR Music device supports MP2, MP3, FLAC, and M4A formats.

Upon request, we can also add support for WMA, AAC, WAV, APE, AIF, AIFC, and MP4.

Is there a physical store or an official distributor available?

At the moment, SONR Music is not available in physical retail stores.

However, you can purchase it from our official website: https://music.sonr.pro/shop

Shopify: https://shop.sonr.pro/

We also work with a few trusted online distributors, including:

· SwimOutlet

· Amazon US

· Amazon Mexico

· Decathlon France

· Decathlon Italy

· Decathlon Belgium

· Decathlon Netherlands

Is SONR Music waterproof? How deep can it be submerged?

Yes, SONR Music is designed to be used underwater. It features an ATM5 waterproof rating, which means it can be safely submerged up to 2 meters deep for up to 2 hours.You can use SONR Music in various water environments, including:

· Chlorinated pools

· Open water (lakes, sea, or ocean)

Important:If the device is used in saltwater or chlorinated water, please rinse it with fresh water and wipe it dry after each use to maintain optimal performance and extend its lifespan.

Is it possible to hear the surroundings while using SONR Music?

Yes, it is possible to hear your surroundings while using SONR Music.

SONR Music uses bone conduction technology, which means the device transmits sound through your cheekbones directly to your inner ear, leaving your ear canals open. This allows you to stay aware of your environment, such as surrounding sounds at the pool or nearby conversations, while still enjoying your music.

This feature makes SONR Music a safe and practical option, especially for swimmers who want to stay connected to their surroundings.

How does bone conduction technology work? Is it safe?

How does bone conduction technology work?

Unlike standard earphones, SONR Music uses bone conduction technology, transmitting sound through vibrations directly to the inner ear, bypassing the eardrums. This allows you to enjoy crystal-clear audio without the need for traditional in-ear headphones.

Is Bone-conduction technology safe?

Bone conduction is safe for children and adults and delivers sound through vibrations in the skull without emitting any waves or signals. SONR Music is certified by CE, RoHS, and FCC, ensuring its compliance with quality and safety standards.

Can I listen to podcasts or audiobooks underwater?

SONR Music supports the following audio file formats:

MP3, WAV, WMA, MP4, M4A, AIF, and AIFC - all of which can be uploaded directly from your computer to the device for offline listening, including underwater use.

Here’s how SONR Music works with different types of content:

Audible & Podcasts: SONR Music does not support content protected by DRM (Digital Rights Management), which includes most Audible audiobooks and some podcast platforms. However, if you have podcast files in supported formats without DRM, you can upload them directly to the device.

Streaming Services (Spotify, Apple Music, YouTube, etc.): SONR Music does not allow direct downloads from streaming platforms. These services typically do not allow transferring music files outside their apps. SONR Music can play music via Bluetooth above water (for running, cycling, etc.), but for underwater use, files must be uploaded manually.

YouTube: You cannot directly load YouTube content onto SONR Music. If you have legally downloaded audio from YouTube (converted into a supported file format), it can be uploaded manually.

Are there any Customer reviews of SONR Music available?

To see what our customers say, head over to the Testimonials section on our website. You can also explore the growing interest among swimmers by checking out our social media channels:

What are the advantages of using a CMS?

Advantages of a CMS

Using a Content Management System offers numerous benefits for individuals and businesses alike. Here are some of the key advantages:

  • Ease of Use: CMS platforms are designed for users of all skill levels, allowing anyone to manage content easily.
  • Collaboration: Multiple users can work on the same project simultaneously, enhancing teamwork.
  • Cost-Effective: Reduces the need for hiring developers for basic content updates.
Where can I find training resources for my CMS?

Finding CMS Training Resources

There are numerous resources available for learning how to use a CMS effectively:

  • Official Documentation: Most CMS platforms provide comprehensive guides and tutorials.
  • Online Courses: Websites like Udemy and Coursera offer courses on popular CMS platforms.
  • Community Forums: Engage with other users in forums for tips and advice.
What are the future trends in CMS technology?

Future of CMS Technology

The landscape of Content Management Systems is constantly evolving. Here are some trends to watch:

  • AI Integration: More CMS platforms are incorporating AI for content recommendations and automation.
  • Headless CMS: This architecture allows for greater flexibility in content delivery across multiple platforms.
  • Enhanced Security Features: As cyber threats grow, CMSs will continue to improve their security measures.
What customization options are available in a CMS?

Customization in CMS

Most Content Management Systems offer a variety of customization options:

  • Themes: Change the visual appearance of your site with different themes.
  • Plugins: Extend functionality with plugins for added features.
  • Custom Code: For advanced users, many CMSs allow custom coding for tailored solutions.
How secure is a CMS?

Understanding CMS Security

Security is a major concern for any website owner. A well-maintained CMS can be secure, but it requires regular updates and best practices:

  • Regular Updates: Keep your CMS and plugins updated to protect against vulnerabilities.
  • Strong Passwords: Use complex passwords and change them regularly.
  • Backup Solutions: Implement regular backups to recover from potential attacks.
What should I consider when choosing a CMS?

Choosing the Right CMS

Selecting the right Content Management System is crucial for your website's success. Here are some factors to consider:

  1. Ease of Use: Ensure the CMS is user-friendly and intuitive.
  2. Scalability: Choose a CMS that can grow with your business needs.
  3. Support and Community: Look for platforms with strong support and active user communities.
What does CMS stand for?

Understanding CMS

A Content Management System (CMS) is a software application that enables users to create, manage, and modify content on a website without the need for specialized technical knowledge. It provides a user-friendly interface for managing digital content, making it accessible to non-technical users.

Key Features

  • User-Friendly Interface: Most CMS platforms offer intuitive dashboards that simplify content creation and management.
  • Customization: Users can customize the look and feel of their website through themes and plugins.
  • SEO Tools: Many CMSs come with built-in SEO features to help improve website visibility.
Can a CMS be used for e-commerce?

Using CMS for E-Commerce

Yes, many Content Management Systems are designed specifically for e-commerce:

  • Product Management: Easily add, update, and manage products.
  • Payment Integration: Support for various payment gateways.
  • Inventory Tracking: Keep track of stock levels and sales.
How does a CMS affect SEO?

CMS Impact on SEO

A Content Management System can significantly influence your website's SEO performance. Here are some ways:

  • SEO-Friendly URLs: Many CMS platforms allow you to create clean, keyword-rich URLs.
  • Meta Tags: Easily add meta titles and descriptions for better search engine visibility.
  • Responsive Design: Ensure your CMS supports mobile-friendly designs, which are crucial for SEO.